Terms & Conditions of Sales

1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are given in this reservation confirmation document. They govern all the stages necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all reservations made online, via our booking platform.

2. Booking

The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and / or additional information to make his booking in full knowledge of the facts. The client is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

3. Reservation process

The reservations made by the customer are made via the dematerialized reservation voucher available online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The client certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in guarantee request and the acceptance of the general conditions of sale and the conditions of sale of the tariff reserved before the validation of the reservation and, finally, the validation of the reservation by the client.

4. Acknowledgment of receipt of the reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

5. Cancellation or modification by the customer

The customer is reminded in accordance with article L.121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code . The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment , whose telephone numbers are specified on the booking confirmation sent by email.

6. Consumption of the service

The customer accepts and undertakes to comply with the regulations on board our boats. In the event of non-compliance by the client with one of the provisions of the Company, no compensation andno refund will be made if payment has already been made.

7. Responsibility

The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. Cie Soizen cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank.Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints

Complaints relating to non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within 24 hours after the date of the service.

9. Price

The prices relating to the reservation of the services are indicated before and during the reservation. The prices are confirmed to the customer in the amount inclusive of tax, in the commercial currency of the Soizen Company, and are only valid for the period indicated on the booking platform. If the debit to the Soizen Company is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, except special provisions indicated on the spot. Unless otherwise stated on the booking platform, additional services are not included in the price. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

10. Payment

The customer communicates his bank details as a guarantee of the reservation except under special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the reservation platform of the Soizen Company ) by indicating directly, in the zone provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram.at the ticket office of the Soizen Company or according to the times of the service directly on board our boats. In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by bank card, the establishment will charge the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale. The establishment chose elloha.com/stripe.com in order to secure online payments by bank card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the SOIZEN Company. on the other hand to confirm their reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.Some establishments can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the establishment.

11. Respect for private life

The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the SOIZEN Company, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.

12. Convention of proof

Entering the required banking information, as well as the acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

13. Force majeure

Force majeure means any event external to the parties which is both unpredictable and insurmountable which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract. Are considered force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals. Each party cannot be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.

14. Litigation

These General Terms and Conditions of Sale are governed by the law of the country of establishment without obstructing any mandatory protective provisions applicable in the country of residence of consumers.

15. Entirety

These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions.In case of contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only applicable for the obligation in question. These general conditions of sale by internet can be modified and / or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale via the internet will automatically apply to all customers.